- Before starting your ticket, please make sure you have your item number, serial number, and date of purchase available.
- Please be aware that if you are seeking a product refund, you will need to contact the distributor from whom you purchased the product. LW Scientific can only refund equipment purchased directly from us.
- For non-warranty repairs, we charge a $70 inspection fee, which includes a return label for US returns. A repair quotation will be sent for your approval before repairs are completed.
- Please click the following links to review our warranty and return policies:
Warranty Policy
Return Policy
Important
To ensure faster resolution, please do not create multiple service tickets for the same issue.
- If you need to add information to an existing ticket, you can reply to the latest email you received from us.
- If you need help on an existing ticket but cannot locate your ticket number, please contact our Product Specialist team at [email protected] or 770-270-1394 option 2.
